Home / FAQs


Will I see what my item looks like before it arrives?

Yes, we send you a free mockup of the item you are interested in with your logo shown on it.

How do I order?

Have a browse through the website and when you find an item you like, hit the add to quote button, beside that button shows you can adjust the order quantity. Then view cart, and when you are happy with the products and quantities, hit the proceed to checkout button. Once there you just fill out a short form and click on the submit your request for quote button.

How long until I receive my quote?

If you submit your quote request in the morning, you will receive a quote the same day with our office ours being 8:30pm – 4:30pm Mon-Fri. Please note, we are closed on weekends and public holidays.

Am I obligated to purchase when quoted?

A Branded Smart quote is absolutely obligation free. You can quote as many times as you like without being held to purchase from us.

How long until I receive my order?

Some products have varying lead times, for example, 5-10 days and timing depends on the type and amount of decoration needed per product. We will always go to our best efforts to meet your deadlines and will let you know when you can expect your product from the very start.

You don’t have what I want, can you help me find it?

We have an extensive range of suppliers and brands to choose from and we even have a custom indent order facility for the hard to find items. We’ll search high and low to find your product and it is an added benefit to you that any item can be custom-made if not a readily available product.

What I don’t know what I want?

That’s ok just contact us, give us some details of what you might be looking for and we’ll get back to you with some options to suit.

Where do you deliver?

As a Brisbane, Queensland based company we deliver all around the Brisbane region as well as Nationwide and to multiple distribution points if you need us to.

Why themes?

We have been on the other side of the marketing sphere and we know that sometimes you don’t set out with a clear item in mind you just want brand awareness and a corporate identity somehow. So we divided our promotional product section into some bite size portions of the type of areas you might be looking for a promotional product in the first place. Get some ideas for your business and see the products that fit with your image or activity.